RETURN POLICY

Our Promise To You

We want you to be completely happy with every purchase you make from our store. If something is not right we will always work with you to find a fair and simple solution.

Return Window

You have 30 days from the date of delivery to request a return. After 30 days we are unfortunately unable to accept return requests.

Condition of Returned Items

To be eligible for a return, items must meet the following conditions:

  • The item must be unused and in its original condition
  • The item must be in original packaging where possible
  • You must have proof of purchase . Your order confirmation email is sufficient
  • Items that show signs of use, damage caused by misuse, or items returned without original packaging may not be eligible for a full refund. We will always communicate clearly with you before making any decision.

What Can Be Returned:

  1. Item arrived damaged or faulty
  2. Wrong item received
  3. Changed your mind
  4. Ordered the wrong size or variant

Who Pays for Return Shipping

Return shipping costs are handled as follows:

We cover return shipping when:

  • The item arrived damaged or faulty
  • The wrong item was sent to you
  • The item does not match its description on our website

You cover return shipping when:

  • You changed your mind after purchase
  • You ordered the wrong item or variant
  • The item is no longer needed

We will always confirm the return shipping arrangement with you before you send anything back . There will never be any ambiguity about who is responsible for the cost.

How To Start a Return

  1. Contact us through our Contact page within 30 days of receiving your order
  2. Include your order number and a brief description of the reason for your return
  3. Attach photos if the item arrived damaged or incorrect — this helps us resolve things faster
  4. We will respond within 24 hours with your return instructions and confirm the shipping arrangement
  5. Once we receive and inspect your item we will process your refund or replacement promptly

Refund Processing Time

Once your returned item has been received and inspected:

  • We will notify you by email of the outcome within 1 to 2 business days
  • Approved refunds are processed within 3 to 5 business days
  • Your refund will be issued to your original payment method
  • Depending on your bank or card provider, the funds may take a further 3 to 7 business days to appear in your account

Non-Returnable Items

The following cannot be returned:

  • Items returned after the 30-day window has passed
  • Items that have been used, assembled, or show clear signs of wear
  • Items damaged due to misuse or improper care by the customer